Machine learning can improve your public services. Are you ready to take the red pill?

Paid Post There’s no doubt that machine learning has massive potential for improving the development, delivery, and operation of public services, whether that’s delivering insights into disease proliferation, enabling predictive maintenance, or identifying fraud.

This can seem to be a complex technology. But if the principles behind machine learning can be intimidating, they are nowhere near as intimidating as the consequences of getting it wrong and generating questionable or even positively harmful outcomes.

So, whether your organisation is preparing for its first journey with machine learning, or has already implemented the technology, it pays to step back and take a broader look.

And we have something that can help you in this process, in the shape of Machine Learning Reloaded, an in-depth dive into the principles and applications of machine learning in public services.

This concise but info-packed report is part of the Perspectives series from our chums at global smart software specialists Civica, with their latest volume produced in association with the UKRI Centre for Doctoral Training in Accountable, Responsible and Transparent Artificial Intelligence (ART-AI) at the University of Bath.

Machine Learning Reloaded gives you a crash course in the principles behind the tech, helping you understand what it is, what it isn’t, and what it can potentially do.

It also provides an in-depth examination of how machine learning is making a difference across the full range of public services, including local government, health and care, government and justice, housing, and education.

With best use cases, and explanations of key applications, it will take you direct to a range of other resources showing how public bodies have already put the technology to work.

As well as whetting your appetite, it provides you with a template for planning your own machine learning projects, from choosing your data, selecting your tools, and choosing the right personnel and partners – while guiding you on how to do all this ethically and responsibly.

Civica’s NorthStar lab has already run the ruler over Chatbots, and Immersive Technologies. You can find out more and explore the rest of the Perspectives from Civica series at If you want to know where cutting edge technology is taking public services, this is the place to start.

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